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I'd like to send a huge Thank you to Barry from Cougar Homes in Townsville. He has worked tirelessly through my whole design process, responding calmly to silly questions at weird times. His advice has been solid; the design process is where the decisions should be made ! Thanks for all the ideas and advice, truly appreciated.
Our journey with Cougar Homes began with a phone call to their sales consultant Barry Martin. Our unique situation meant at the time we began discussions with Barry, we were living 1300km. away. Despite this challenge, Cougar Homes could not have been more helpful. They changed the initial plan we favoured to suit our special requirements.
Barry and the Cougar building team have been very professional and helpful throughout our journey thus far. The building process is now underway, and we look forward to watching the progress.
Thanks to Barry and the team at Cougar Homes for all the help and support.
With all our appreciation.
Gary and Glenice.
We are currently building with Cougar homes and Barry our sales consultant went above and beyond to help us achieve everything we wanted in our home.
Barry was inviting, friendly and always efficient.
Nothing was ever too hard, we are forever grateful we walked into the display home and shook Barry’s hand.
Thanks again for your help Barry! You are great asset to Cougar homes.
Amber and Andrew
We were two 40 something-year-old’s who fell in love with each other, and then fell in love with the idea of Palm Cove; Dreaming about how awesome it would be to have an investment property in Palm Cove, to one day, perhaps retire.
AND then, we met Chloe from Cougar Homes! I still remember that very day we walked into the Cougar Homes Display village @ Smithfield; Chloe was so professional and friendly, not to mention she had the most amazing personality.
We absolutely loved this display home, the work and every little detail which made Cougar Homes stand out from any other builder in the area. Chloe’s knowledge & expertise in building a home was encouraging and her reassurance of nothing is ever a problem, refreshing, even with us living in another state and entertaining the idea of building a home, she made it sound like a breeze. The one MOST important thing we loved about Cougar Homes is they give you upfront costs of everything. There are no hidden costs or agendas along the way.
It gave us great confidence to know we could work with Chloe on this project.
Our Journey with Cougar Homes began. From the moment we agreed to build a Cougar Home right through to settlement, it was hands down one of the greatest & most rewarding projects we have ever worked on. The entire project from beginning to end = 5 stars
We learned very quickly we had a difficult block to work with which meant Chloe and Matt worked with us to custom design a home to fit on our chosen block. With some unknown challenges with council, we had to redesign the house a couple of times and even then, for Chloe and Matt, nothing was a problem; both always considering the most important aspects of the house and our desired outcome. Chloe guided us through every step, her communication and attention to detail was incredible.
Once we signed off on the contract we were introduced to Barbie and Darryn.
Barbie was an absolute dream to communicate with every week informing us of the progress of the house and Darryn being the Senior Site Foreman and just an all-round top bloke was just incredible.
We would receive weekly phone calls and email progress updates from Barbie and from Darryn we would receive weekly video footage of the progress of the house. This took their level of service to a whole new level. Receiving these videos was such a highlight.
The house was ready ahead of schedule, the quality of the build was just outstanding. Our dream home was even better than we could have EVER imagined right down to every last detail.
EVERYONE from Cougar homes, along with all of their partners they collaborate with to bring this together; went over, above and beyond the call of duty, all we can say is you’d be crazy not to choose Cougar Homes as your builder of choice.
We have recommended them to absolutely everyone. From the bottom of our heart to Klaus and his team @ Cougar Homes, Thanks a million for turning our dream into a reality.
Karen & Mark
We chose Cougar Homes because we loved the uniqueness of their homes as well as the down-to-earthness of their staff. Clarissa and the team at Cougar Homes were always willing to go above and beyond which made such an overwhelming process seem easy. We could not be happier with our new home - it is everything we hoped for and more! We are so happy that we chose to build with Cougar Homes and we can’t thank you all enough!
Adam and Gabriella
From the moment we walked into their display home we felt at ease with their sales staff (no pressure at all). We were informed throughout the entire process. Nothing was too small or too much trouble in creating our dream. With a strict budget to stick too they were easily affordable in that space as well. The finish quality of workmanship is equal to that in their display homes. So many things shown in their displays are standard in their designs. With so many choices in builders we are over the moon happy with our choice in Cougar Homes.
We are extremely happy with our decision to build with Cougar Homes. We can't speak highly enough of our Sales Manager Chloe who was absolutely outstanding throughout the entire process: she really took the time to understand what we were looking for in our dream home so that Cougar could make it become a reality. There are so many decisions to be made and Chloe was invaluable in suggesting options which kept to our budget without compromising on style or quality. Once construction started we were kept well informed of the progress with regular updates and our queries received prompt responses. We love our new home and have no hesitation in recommending Cougar Homes :)
From our initial conversation to the handing over of the keys, the staff and builders at Cougar Homes were extremely informative, helpful & reliable. The quality of workmanship is superb and without fault and we could not be happier with our beautiful new home.
Building a new home is often a stressful experience, yet the caring and professional staff at Cougar Homes managed to make the entire experience run as smoothly as possible and enjoyable.
We have, and will continue to strongly recommend Cougar Homes to anyone that is looking to build a quality yet affordable home.
Matthew & Kerryn Lavis
My husband and I have been very happy building with Cougar from start to finish. Planning all the details and negotiating the contract was fun and convenient with our New Home Consultant always available to meet at times that suited us and promptly following up on our questions. Once the building works got going the site supervisor was always accessible and flexible and we had 100% confidence in things being followed through. House was delivered well ahead of time despite our "out of the way" location and the quality of finishes is excellent!
Nik and Carita Johnsson
"My husband and I took possession our house in Canopy’s Edge Smithfield in March 2014 after only six months. The Cougar builders answered all our questions very promptly and made all the changes we requested on time. Everything went according to plan. The house is appealing, fresh, modern and very spacious. It is our 10th house and we have downgrading in sizing not losing any of the functionality or space. The layout assures privacy and is very easy to clean. There is plenty of storage, the finish is done to a very professional standard. Although in an open plan, there is a set separation for the kitchen, lounge and dining area.It is the perfect house for a retired couple but would also suit a family. We would welcome anyone wishing to have a look at the house. Thank you again for your good work."
Tim and Aline Sheehan
"I am very happy with the entire process with cougar homes from start to finish. Especially dealing with rose-ann and Robbie. As it was my first new home they made me feel confident all the way through the build. Any questions i had they resolved straight away with out any fuss. The time frame and build quality is second to none. And every person that has walked through my new home are impressed.
I would highly recommend cougar homes to any one that wants a high quality no fuss home."
"Kylie and I would like to thank you for not only doing a great job building our investment property in Mount Low, but we would also like to thank you and Robbie for letting us view our house during the construction stages of the build.
Overall the very high standards and attention to details were remarkable, which is a credit to not only Robbie but the people who work for him, and if we are ever to build another house up that way Cougar Homes will be the first company we will consult with.
Zero defects upon final completion and inspection is one thing to read in a report, but to view this house in person and see the overall finished result which was also completed well before the contracted finishing date is a credit to all of you."
Ben & Kylie Walton
"We have recently built our first home with Cougar Homes. From start to finish we experienced nothing but exceptional customer service and professionalism from all staff at Cougar Homes. They were extremely patient (we changed the plans a couple of times) and always available to answer our (many) questions. We could not be happier with our new home and would highly recommend Cougar Homes!"
Toby & Samantha Waite
"I have four investment properties throughout Australia. My last property, purchased in 2010, is of exceptional quality and my tenants told me what a fantastic place it was to live in from the design of the home down to the quality of the fixtures and fittings. They treated it as their own which I believe can be attributed to the excellent quality of the home.
The staff at Cougar Homes kept me up to date with the progress of the construction with fantastic photos at each stage and were never too busy to answer any questions I may have had.
My only regret is that my previous properties weren’t also built by Cougar Homes, however, I would guarantee that my next one will be.
Klaus Wilde and the Cougar Homes team are a pleasure to work with and I would recommend them to any prospective purchaser."
"I would like to congratulate Cougar Homes in Townsville on what I see as a wonderful example of quality and finish.
It is a pleasure to inspect your houses as the detail to finish would be the best I have seen on any investment houses anywhere in Australia.
Your supervisor must be congratulated as well as he is your front line person on site and his attention to detail is a credit to his ability to control the trades that build your houses.
It is very, very rare for us to say a house has no defects but you have been able to do this time and time again.
Once again I thank you for your product that you produce."
Director - handovers.com
"After making the decision to relocate from Victoria to Queensland, my first meeting with the team at Cougar Homes put all my fears about building my new home at ease. They displayed professionalism and great customer support in every phase in the construction of my home... from the initial meeting, house design, colour co-ordination and fittings and then to the completion stage.
Cougar Homes take pride in the quality of workmanship in all their homes and this is evident throughout my house.
At every stage of construction, I was continually informed via photos and emails, keeping me well informed as to the progress of the house. Cougar Homes displayed excellent service throughout as they were always available to discuss any queries that I might have had.
It has been an absolute pleasure to have engaged Cougar Homes and now as my first anniversary approaches, their after sales service is to be highly commended.
Many thanks to Klaus (the Director) for making this possible for me, as well as Matthew Carley in Design, Katherine in Accounts , Christine and Shaun Goodwin for his ongoing support and making my decision to build with Cougar Homes a great experience and one which I would not hesitate to recommend to any potential customers."