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We were two 40 something-year-old’s who fell in love with each other, and then fell in love with the idea of Palm Cove; Dreaming about how awesome it would be to have an investment property in Palm Cove, to one day, perhaps retire.
AND then, we met Chloe from Cougar Homes! I still remember that very day we walked into the Cougar Homes Display village @ Smithfield; Chloe was so professional and friendly, not to mention she had the most amazing personality.
We absolutely loved this display home, the work and every little detail which made Cougar Homes stand out from any other builder in the area. Chloe’s knowledge & expertise in building a home was encouraging and her reassurance of nothing is ever a problem, refreshing, even with us living in another state and entertaining the idea of building a home, she made it sound like a breeze. The one MOST important thing we loved about Cougar Homes is they give you upfront costs of everything. There are no hidden costs or agendas along the way.
It gave us great confidence to know we could work with Chloe on this project.
Our Journey with Cougar Homes began. From the moment we agreed to build a Cougar Home right through to settlement, it was hands down one of the greatest & most rewarding projects we have ever worked on. The entire project from beginning to end = 5 stars
We learned very quickly we had a difficult block to work with which meant Chloe and Matt worked with us to custom design a home to fit on our chosen block. With some unknown challenges with council, we had to redesign the house a couple of times and even then, for Chloe and Matt, nothing was a problem; both always considering the most important aspects of the house and our desired outcome. Chloe guided us through every step, her communication and attention to detail was incredible.
Once we signed off on the contract we were introduced to Barbie and Darryn.
Barbie was an absolute dream to communicate with every week informing us of the progress of the house and Darryn being the Senior Site Foreman and just an all-round top bloke was just incredible.
We would receive weekly phone calls and email progress updates from Barbie and from Darryn we would receive weekly video footage of the progress of the house. This took their level of service to a whole new level. Receiving these videos was such a highlight.
The house was ready ahead of schedule, the quality of the build was just outstanding. Our dream home was even better than we could have EVER imagined right down to every last detail.
EVERYONE from Cougar homes, along with all of their partners they collaborate with to bring this together; went over, above and beyond the call of duty, all we can say is you’d be crazy not to choose Cougar Homes as your builder of choice.
We have recommended them to absolutely everyone. From the bottom of our heart to Klaus and his team @ Cougar Homes, Thanks a million for turning our dream into a reality.
Karen & Mark