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From the moment we walked into their display home we felt at ease with their sales staff (no pressure at all). We were informed throughout the entire process. Nothing was too small or too much trouble in creating our dream. With a strict budget to stick too they were easily affordable in that space as well. The finish quality of workmanship is equal to that in their display homes. So many things shown in their displays are standard in their designs. With so many choices in builders we are over the moon happy with our choice in Cougar Homes.
We are extremely happy with our decision to build with Cougar Homes. We can't speak highly enough of our Sales Manager Chloe who was absolutely outstanding throughout the entire process: she really took the time to understand what we were looking for in our dream home so that Cougar could make it become a reality. There are so many decisions to be made and Chloe was invaluable in suggesting options which kept to our budget without compromising on style or quality. Once construction started we were kept well informed of the progress with regular updates and our queries received prompt responses. We love our new home and have no hesitation in recommending Cougar Homes :)
From our initial conversation to the handing over of the keys, the staff and builders at Cougar Homes were extremely informative, helpful & reliable. The quality of workmanship is superb and without fault and we could not be happier with our beautiful new home.
Building a new home is often a stressful experience, yet the caring and professional staff at Cougar Homes managed to make the entire experience run as smoothly as possible and enjoyable.
We have, and will continue to strongly recommend Cougar Homes to anyone that is looking to build a quality yet affordable home.
Matthew & Kerryn Lavis
My husband and I have been very happy building with Cougar from start to finish. Planning all the details and negotiating the contract was fun and convenient with our New Home Consultant always available to meet at times that suited us and promptly following up on our questions. Once the building works got going the site supervisor was always accessible and flexible and we had 100% confidence in things being followed through. House was delivered well ahead of time despite our "out of the way" location and the quality of finishes is excellent!
Nik and Carita Johnsson
"My husband and I took possession our house in Canopy’s Edge Smithfield in March 2014 after only six months. The Cougar builders answered all our questions very promptly and made all the changes we requested on time. Everything went according to plan. The house is appealing, fresh, modern and very spacious. It is our 10th house and we have downgrading in sizing not losing any of the functionality or space. The layout assures privacy and is very easy to clean. There is plenty of storage, the finish is done to a very professional standard. Although in an open plan, there is a set separation for the kitchen, lounge and dining area.It is the perfect house for a retired couple but would also suit a family. We would welcome anyone wishing to have a look at the house. Thank you again for your good work."
Tim and Aline Sheehan
"I am very happy with the entire process with cougar homes from start to finish. Especially dealing with rose-ann and Robbie. As it was my first new home they made me feel confident all the way through the build. Any questions i had they resolved straight away with out any fuss. The time frame and build quality is second to none. And every person that has walked through my new home are impressed.
I would highly recommend cougar homes to any one that wants a high quality no fuss home."
"Kylie and I would like to thank you for not only doing a great job building our investment property in Mount Low, but we would also like to thank you and Robbie for letting us view our house during the construction stages of the build.
Overall the very high standards and attention to details were remarkable, which is a credit to not only Robbie but the people who work for him, and if we are ever to build another house up that way Cougar Homes will be the first company we will consult with.
Zero defects upon final completion and inspection is one thing to read in a report, but to view this house in person and see the overall finished result which was also completed well before the contracted finishing date is a credit to all of you."
Ben & Kylie Walton
"We have recently built our first home with Cougar Homes. From start to finish we experienced nothing but exceptional customer service and professionalism from all staff at Cougar Homes. They were extremely patient (we changed the plans a couple of times) and always available to answer our (many) questions. We could not be happier with our new home and would highly recommend Cougar Homes!"
Toby & Samantha Waite
"I have four investment properties throughout Australia. My last property, purchased in 2010, is of exceptional quality and my tenants told me what a fantastic place it was to live in from the design of the home down to the quality of the fixtures and fittings. They treated it as their own which I believe can be attributed to the excellent quality of the home.
The staff at Cougar Homes kept me up to date with the progress of the construction with fantastic photos at each stage and were never too busy to answer any questions I may have had.
My only regret is that my previous properties weren’t also built by Cougar Homes, however, I would guarantee that my next one will be.
Klaus Wilde and the Cougar Homes team are a pleasure to work with and I would recommend them to any prospective purchaser."
"I would like to congratulate Cougar Homes in Townsville on what I see as a wonderful example of quality and finish.
It is a pleasure to inspect your houses as the detail to finish would be the best I have seen on any investment houses anywhere in Australia.
Your supervisor must be congratulated as well as he is your front line person on site and his attention to detail is a credit to his ability to control the trades that build your houses.
It is very, very rare for us to say a house has no defects but you have been able to do this time and time again.
Once again I thank you for your product that you produce."
Director - handovers.com
"After making the decision to relocate from Victoria to Queensland, my first meeting with the team at Cougar Homes put all my fears about building my new home at ease. They displayed professionalism and great customer support in every phase in the construction of my home... from the initial meeting, house design, colour co-ordination and fittings and then to the completion stage.
Cougar Homes take pride in the quality of workmanship in all their homes and this is evident throughout my house.
At every stage of construction, I was continually informed via photos and emails, keeping me well informed as to the progress of the house. Cougar Homes displayed excellent service throughout as they were always available to discuss any queries that I might have had.
It has been an absolute pleasure to have engaged Cougar Homes and now as my first anniversary approaches, their after sales service is to be highly commended.
Many thanks to Klaus (the Director) for making this possible for me, as well as Matthew Carley in Design, Katherine in Accounts , Christine and Shaun Goodwin for his ongoing support and making my decision to build with Cougar Homes a great experience and one which I would not hesitate to recommend to any potential customers."